Delivery

We deliver all of our tile orders with DHL straight to your front door in manageable-sized boxes. Delivery charges are determined by an order's weight and this will be calculated automatically in the checkout. 

Sample packs are subject to the following delivery charges:
 

You can view a full delivery quote for your basket and shipping address in the checkout. All charges shown include any applicable tax and duty. State tax is calculated in the checkout.

We offer one tracked service from DHL, all items are sent from our UK workshops. Orders will be dispatched only when all items are ready and they should arrive within 2-4 business days. If you wish to receive individual items as soon as they are ready, please consider placing them as separate orders.

Please visit our UK website if you wish to place an order from outside of the USA and Canada.

View our Delivery support page for more information.

Returns

This item is eligible for return within 28 days of delivery.

Please be aware that tile sample packs are not eligible for returns.

Any items returned to us in the condition in which they were sent will be refunded in full, excluding any delivery fees and a 10% restocking fee.

We are unable to cover any return postage costs, or any loss or breakages that occur during the return process. We therefore recommend that returns are made using the original packaging with a tracked, insured and signed for service.

All returns are made to our UK workshops.

Any damaged, faulty, missing or incorrect items must be reported within 14 days of receipt.

View our Returns support page for more information.