For any queries relating to ordering online, our UK based customer services team can be reached by calling +441509 606011 or emailing email@example.com. If your query relates to our kitchen furniture, please visit our Contact page for details of our enquiries teams.
Almost all of our items are handmade in our Leicestershire workshops and some are made to order. An item's lead time will change depending on demand, or due to unforeseen delays from suppliers or manufacturing issues.
Where possible, we will always do our best to honour the lead time stated at the time of ordering and we will notify you of any delays as soon as they are known.
The best way to make a purchase is through the online shop on our website.
If you need any assistance please email firstname.lastname@example.org or call +441509 606011 and our UK-based customer services team can help you through the process. Our normal active hours are Monday - Friday, 8:30am-5pm GMT (excluding bank holidays).
You will receive an email notification once your items have been dispatched. Please refrain from contacting our websales team for updates on your order if you are still within the lead time quoted when the order was placed.
Get in contact with our websales team as soon as possible if you want to cancel or make changes to your items or details. We usually dispatch items as soon as they are ready and you can return any eligible items to us within 28 days of receiving them.
It is your responsibility to ensure that the correct delivery address is provided.
Some items are sold on a lead time, if we know exactly when they will become available again. You can also request to be notified via email when an item is back in stock on most product pages.
Demand is always high so if you miss out after receiving a back in stock notification, please remember to sign up again to be notified about the next availability.
You should receive an order confirmation email as soon as your order has been placed. Please get in contact with our websales team as soon as possible if you don’t receive an email.
This is usually caused by an incorrect address and so correcting this quickly will ensure that you receive all dispatch notifications or any other correspondence.
We need your email address to process your order and will send all communication about your order to this address.
We will never pass your information on to a third party without your consent, however our carrier may also use your email to contact you regarding any deliveries.