Most of our accessories are eligible for return within 28 days. However, bespoke items, candles and product samples are not eligible for returns (we also cannot accept returns for any taps that have been plumbed in).
If products are returned to us in the condition in which they were sent we will issue a full refund for the cost of the item, excluding any delivery fees and a 10% restocking fee.
A printed order summary and returns slip should be included with each shipment you receive. Please complete the form and return any items to the UK address provided on the integrated label (please note this is not a pre-paid postage label). You will receive email confirmation once your return has been processed and accepted at our UK workshop. Any refunds should appear within your account within 10 working days.
We're not able to cover any return postage costs, or any loss or breakages that occur during the return process. We therefore recommend that returns are made using the original packaging with a tracked, insured and signed for service.
If any of your items arrive damaged or faulty, or you're unhappy in any way, please contact us directly at firstname.lastname@example.org within 7 days of receiving your items and our team will be happy to help.