Shop Support

For any queries relating to ordering online, our UK based customer services team can be reached by calling 646 347 0320 or emailing websales@devolkitchens.co.uk. If your query relates to our kitchen furniture, please visit our Contact page for details of our enquiries teams.

Delivery

What delivery services do you offer?

We currently offer one tracked delivery service to the USA and Canada and all items are sent from our workshops in the UK.

Which carrier will deliver my items and how can I track my order?

We use DHL for all shop deliveries (our brochure will be sent via USPS). Once your items have been dispatched, we’ll notify you via email with a link to tracking information.

DHL may also contact you regarding your delivery.

Will all of my items be delivered together?

Orders to the USA and Canada are dispatched once all items are ready. If you would like to receive stocked items sooner, please consider placing multiple orders.

How much will I pay for delivery?

Specific delivery charges can be found within the 'Delivery & Returns' window on each item's shop page. To find out exactly what you'll pay for multiple items, please add them to a basket and proceed to the checkout where the total fee will be calculated for your shipping address.

We also pay all import duties and taxes so you should not face any additional charges when your items arrive.

How long will delivery take?

Orders to the USA and Canada will only be dispatched when all items are ready and they should arrive within 3-5 working days.

Orders to remote areas may take longer.

What happens if I’m not in when my items are delivered? Will I need to sign?

Our carrier will likely attempt to redeliver your items on another day, or they may leave your order in a safe place. You can contact them using the details in your DHL dispatch email to designate this safe place if you know you're not going to be home.

Please be aware that items not collected from the relevant postal depot or storage facility within the specified time will be returned to deVOL and a second delivery fee will be charged to re-dispatch them.

Can I collect my order from your showrooms?

Collection is not currently available from our showrooms.

Do you deliver to PO boxes?

Our carrier isn't able to make deliveries to PO boxes.

If you need your order to be sent to an alternate address from your home, like an office or a business, you can enter a shipping address that differs from your billing address in the checkout.

My estimated delivery date has passed and my order hasn’t arrived.

Sometimes an order may take longer than expected to make and on rare occasions, our carrier may experience delays too. We aim to notify you of any delays to your order as soon as they are known. If you have received a dispatch email with a link to tracking information, please check this before contacting us about a delayed item.

Please do contact our customer services team straight away if your expected arrival date has passed and you haven’t heard from us.