Please note that we cannot accept returns for any taps that have been plumbed in.
Most of our accessories are eligible for return within 28 days, bespoke items and product samples are not eligible for returns. If products are returned to us in the condition in which they were sent, we will issue a refund for the cost of the item less a 10% restocking fee and excluding any delivery fees. Please contact us at email@example.com with your order number and the items you wish to return before posting them.
If any items in your order arrive damaged or broken, please email us at firstname.lastname@example.org to arrange a replacement within 7 days of receiving your items.
deVOL cannot take responsibility for the return postage cost of items or any loss or breakages that occur during the return process.
If you need to amend your order after you've placed it please contact us at email@example.com as quickly as possible as we are unable to make any changes to orders that have already been processed by our UK workshop.