Delivery
All charges are calculated in the checkout.
Flooring charged per double pallet, rate varies by state
30% off when ordering more than 1 pallet*
Samples $35
*See product description for discount threshold.
Delivery lead times will vary by state; we estimate 6-8 weeks for the East Coast and 8-10 weeks for the West Coast. Unforeseen delays at customs are beyond our control and can occasionally extend these lead times. Please note, all wood flooring is made to order with a 3-week lead time and will therefore take longer to arrive.
Deliveries can be made between the hours of 8:30am – 6pm, Monday to Friday (excluding holidays). Once they have received your order, the haulage company should contact you directly with a delivery window to confirm a suitable date. Please note that this is a kerbside delivery service, and someone responsible must be available at the delivery address to check and sign for the goods upon delivery.
It is essential that you move your wood flooring inside as soon as possible after delivery to avoid potential damage. Wood is very sensitive to changes in temperature and humidity. Please take care when unloading the goods and ensure they are stored in a dry, heated environment.
Planks and fixing & care products will arrive packed on double pallets. Deliveries are typically made using a Class A heavy-duty vehicle with a tail-lift offload, so we must be made aware of any potential access restrictions (such as narrow roads, overhanging trees, gravel driveways, steep gradients, uneven ground, weight-limited bridges, etc.) when your order is placed.
We will need to call you to discuss potential access restrictions.
Online orders of flooring are currently only available to customers based in the USA mainland. Please contact our flooring team for orders to Canada, Alaska or Hawaii.
