Delivery & Returns

Please see the table below for the various delivery charges for items ordered through our online shop. Delivery is currently available to the USA and Canada, please visit our UK website if you wish to place an order from outside of these regions. Please contact us at websales@devolkitchens.co.uk if you have any queries or issues with our delivery services.

Delivery Charges

	USA	Canada
Standard Items	$40 per order	$55 per order
Large Items	$60 per item or per pair of chairs/stacking stools	$100 per item or per pair of chairs/stacking stools
Extra Large Items	$105 per item or per pair of chairs	$150 per item or per pair of chairs

For deliveries to the USA and Canada, we aim to dispatch stocked items within 2 working days but may take longer during busy periods.
Items that are made to order have lead times and will be dispatched as soon as they are ready. Please check the lead times provided on each product page before placing your order as they may change during periods of high demand.
Orders will only be dispatched when all items are ready. If you wish to receive your items as soon as possible, please consider placing them as separate orders.
We will notify you as soon as possible if we expect any additional delays on your items.
All accessories are dispatched from our workshops in the UK and should arrive with you within 72 hours. Our delivery charges include any applicable import duty so you won't need to pay an additional fee.
Our items are classified as either ‘Standard’, ‘Large’ or 'Extra Large' and are subject to different delivery rates on this basis. Standard items are only subject to one charge per order, however Large and Extra Large items are charged per item/per pair.
Please check the ‘Delivery’ drop down window on each product page to determine an item’s delivery classification.
Delivery will be automatically calculated during the checkout process so if you are uncertain about what you will pay, simply add the items to your basket and enter your address in the first step of the checkout. Please note we are unable to deliver to PO Boxes.
Sales tax (if applicable) is calculated automatically in the checkout.
You will receive email confirmation with tracking information for your order once it has been dispatched.

Returns

Most of our accessories are eligible for return within 28 days. However, bespoke items, candles and product samples are not eligible for returns (we also cannot accept returns for any taps that have been plumbed in).
If products are returned to us in the condition in which they were sent we will issue a full refund for the cost of the item, excluding any delivery fees and a 10% restocking fee.
A printed order summary and returns slip should be included with each shipment you receive. Please complete the form and return any items to the UK address provided on the integrated label (please note this is not a pre-paid postage label).
Please declare the shipment as a 'Return to Origin' to avoid any unnecessary customs charges. Any items declared otherwise will incur a charge and deVOL cannot be responsible for any outstanding import tariffs or duties. Any items that reach the UK with outstanding charges will be held by customs for a period and ultimately sent back to you, which could mean you miss your 28-day return window.
You will receive email confirmation once your return has been processed and accepted at our UK workshop. Any refunds should appear within your account within 10 working days.
We're not able to cover any return postage costs, or any loss or breakages that occur during the return process. We therefore recommend that returns are made using the original packaging with a tracked, insured and signed for service.
If any of your items arrive damaged or faulty, or you're unhappy in any way, please contact us directly at returns@devolkitchens.co.uk within 7 days of receiving your items and our team will be happy to help.

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